PJSC Severstal together with Ifobip and JivoSite have launched an official Severstal WhatsApp account. Thanks to this, Severstal's customers can quickly contact the company's Contact Center via a messenger, as well as receive up-to-date information on the status of the order.

To find a Severstal account in WhatsApp, add the number + 79210585719 to your contacts, write a message or go link . In the profile of the official business account, as well as in the chat with the client, the client will see a green checkmark. This means that WhatsApp confirms that this account is owned by an official brand. The name of the company will be displayed even if the user has not added this business account to his address book. For greater convenience, you can use the web version of the messenger on a computer.

The peculiarity of the Severstal account is that if the client needs information promptly about the status of the order, then it is enough for him to enter its number and the chat bot will automatically display the basic data in 24/7 mode. In particular, the client will receive information about the planned production date, about the products in advance, as well as the number of shipment by item. And if the client needs consultation on a wide range of issues: the availability of rolled metal in the warehouse, the possibility of production, the work of the online store market.severstal.com, etc., the operator of the Contact Center will answer these questions to the client during working hours from 8:00 to 18:00.

“Our task is to provide our clients with quick access to information on ordering and to establish communication with them through all communication channels convenient for the client, which corresponds to one of the strategic priorities of Severstal -“ Excellent customer experience ”. WhatsApp is the most popular * messenger in Russia among smartphone users, which proves its undeniable ease of use. Communication in the messenger of the Severstal business account is the most efficient and simple: no complicated interfaces - the client will receive the most necessary information on the order at any time and in a convenient application, "commented Maria Shalina, Marketing and Customer Experience Improvement Director at Severstal. p>

In addition to your WhatsApp account, you can ask a question to specialists through the Contact Center by phone + 7-800-200-6939 (Russia), + 7-8202-67-60-74 (CIS countries), chat on the Internet -shopmarket.severstal.com or https://svs.help/, as well as through official Severstal pages Vkontakte, Facebook and Instagram.

* According to research by companies Br-aalytics , Deloitte .

Help:

Ifobip is a business communications platform. The company cooperates with knowledgeable mobile operators, messengers, banks, social networks, IT companies and aggregators. More than 60 offices in 6 continents. The slogan of the company is "Worlds Coected".

JivoSite is a business messenger for e-commerce that allows you to combine maximum communications with customers in one application: this is integration with social networks, and messengers, and communication by mail, and a callback, and virtual PBX. JivoSite ranks first among competing services in Russia and the CIS, and third in the world, but is quickly catching up with the second player. JivoSite Live Chat is installed on 280,000 sites worldwide.

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