MMK launches a corporate marketplace

"Launching marketplace will help us get closer to the end consumer, quickly and efficiently serve the widest range of orders online, ”noted Pavel Shilyaev, General Director of PJSC MMK. - This is in line with the declared strategic goal of MMK: to achieve the status of the best supplier by 2025. We work with a focus on customers, constantly improve the level of service, develop sales through digital channels. The opening of a modern and convenient service for online trading is another important step in the development of customer focus. "

Currently, this electronic site presents the products of PJSC MMK and OJSC MMK-METIZ, a company of the PJSC MMK Group. In the future, the marketplace will host the widest range of goods made from Magnitogorsk steel - consumers will be able to purchase products from both companies belonging to the PJSC MMK Group and third-party processors manufacturing products from Magnitogorsk metal.

The user-friendly interface of the MMK Group's electronic platform takes into account the latest trends in online trading. The intuitive interface of the personal account allows each client to form an order, determine the conditions and delivery times, select additional services, and generate the necessary reporting documents.

When registering, each client is assigned a personal manager who, if necessary, will provide support by phone in placing an order, choosing the optimal delivery conditions or arranging self-pickup from warehouses of more than 36 Russian sites at a time convenient for the client. This interaction format has been implemented, including in the "One-Click Purchase" mode.

The nomenclature and options for completing the products presented on the marketplace are as diverse as possible: orders are serviced in the range from purchasing a box of nails to purchasing on an industrial scale. The marketplace provides an opportunity to work for both legal entities and individuals.

For the convenience of retail buyers, the site has implemented the ability to pay using bank cards. Legal entities can pay for the purchased products by invoice, including with a deferred payment. In addition, with the participation of a partner bank, the possibility of obtaining an online loan has been implemented.

Simultaneously with the launch of the marketplace, a unified contact center for customer support was launched OOO MMK Trading House , focused on supporting marketplace users. In the contact center, customers will be informed about the availability of goods in warehouses, the status of the order, they will provide advice on other issues, and they will connect with sales managers. The new electronic platform of the PJSC MMK Group will develop taking into account the wishes of customers and the emergence of new types of products.

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